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UGCB-016: Conflict Management

Course Abstract:

A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.

Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.


Unit 1 Understanding Conflict

  • Definition of conflict.
  • The up side of conflict.
  • Describe performance expectations related to conflict.

  • Unit 2
    Understanding the Conflict Management Model
    • Using the model
    • Dialog for a conflict conversation
    • When to take action and address a conflict situation

    Unit 3
    Management Case Studies
    • Review of real world cases
    • Analyze and evaluate the cases

    Unit 4
    Strategies for success
    • Creating a standard of performance
    • Creating your own dialog
    • Applying the model

    For more detail about the course, course dates, registration deadlines, click here and then click on the course title.

    Contact Hours: 24.00
    Price: $245.00

    To continue, click below.

    Finished studying the course? Take the Exam.