Frequently Asked Questions

A. We collect information from you when you register on our site or pay for a test.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, and credit card information. You may, however, visit our site anonymously.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

We use cookies (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember your test answers and understand and save your preferences for future visits.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

This online privacy policy applies only to information collected through our website and not to information collected offline.

By using our site, you consent to our websites privacy policy.

If we decide to change our privacy policy, we will post those changes on this page.

A. An error usually occurs when a computer is set not to accept cookies from a website. To correct this click on "Tools" from the menu bar when your Internet connection is open. Select "Internet Options" and then select "Privacy". Look at where your cookie settings are. Move the slide bar down to "Allow all cookies" and click "OK". After you register and your test is graded then return to this page and reset your cookie setting where it was.

If this does not fix the problem you can always email or call (518) 209-9540 for further assistance.

Or, you can provide us with your registration information, test answers and a credit card number for payment and we will manually process your exam for you and mail you a Certificate of Completion. We accept information via email, fax (800) 886-3009, or phone (518) 209-9540.

A. In addition to specific courses that states may require, there may also be licensure or certification requirements for certain professionals to complete continuing education credit in order to maintain licensure or certification in that profession.

• The Academy of Dental Learning & OSHA Training (ADL) is an ADA CERP Recognized provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.  Concerns or Complaints about a CE provider may be directed to the provider or to ADA CERP at www.ada.org/cerp. Conflict of Interest Disclosure: ADL does not accept promotional or commercial funding in association with its courses. In order to promote quality and scientific integrity, ADL's evidence-based course content is developed independent of commercial interests. Refund Policy: If not 100% satisfied with your courses, contact our office by telephone (800) 522-1207 or email, cesupport@dentallearning.org for a full refund.
• The Academy of Dental Learning & OSHA Training (ADL) is an approved provider of Continuing Dental Education by the California Dental Board, provider number 4687.

A. You can print as many copies of your Certificate as you need. You can print multiple copies at once or come back at a later date to print more. It does not matter what computer you use to print your Certificate. To print your Certificate:

1. Click on "My Access Records";
2. Once on the "My Access Records" page follow the instructions in the "Print My Certificate from the Access CE Tracker" box located in the center of the page.

You can order a copy of your Certificate by email, fax (800) 886-3009, phone (518) 209-9540, or mailing: The Academy of Dental Learning and OSHA Training, PO Box 14585, Albany, NY 12212. Please include your name, address, phone number, title of course and approximate completion date.

*NOTE: the Certificate we send you will be EXACTLY THE SAME as the one you can print off the Internet.

A. You can get a record of all the courses taken atThe Academy of Dental Learning and OSHA Training by clicking on "My Access Records." From here you can click on:

• "Access CE Tracker" to view your transcript;
• "Modify my registration" to change your address, password, etc.;
• "Request my password" and your password will be sent to you via e-mail;
• And, you can also view and print your Certificate(s) of Completion from this page.

A. All courses taken at The Academy of Dental Learning and OSHA Training have been approved by the ADA CERP or The Dental Board of California.

After successful completion of the course, you can print your Certificate of Completion to provide to the State as verification of meeting that requirement. If in doubt, check with your state dental baord to verify they accept ADA CERP approved courses.

A. You will need to contact the licensing board for your profession in the state in which you are seeking licensure or certification. They provide information about their specific continuing education requirements for specific professions.

A. We are approved for the California Dental Practice Act and Infeciton Control for licensure renewal. For other states you will need to contact the licensing board for your profession in the state in which you are seeking licensure or certification and ask if they accpet courses that are ADA CERP approved. If so then our courses will be acceptable for that state. They provide information about their specific continuing education requirements for specific professions.

A. The amount of time needed to complete a particular course will vary from person to person, based on reading speed and familiarity with the content, as well as a variety of other factors.

No, you do not have to complete the entire course in one sitting. You can access our courses at any time day or night. This allows you to study the materials at your convenience and also guarantees that you always have access to the most up-to-date version of the course(s). You can begin a course, be interrupted and end your session; you can return to www.dentallearning.org at any time and begin again or pick up where you left off.

You do, however, need to complete the course test in one sitting as your answers will not be saved. If you do not want to complete the test online in one sitting, you can print the test by clicking on the printer icon in your Internet browser. This will allow you to complete the test on paper and then you can just log on, enter your answers and pay for the course.

A. Yes. At The Academy of Dental Learning and OSHA Training you have access to the entire course and you may study the entire course prior to being asked to register, provide secure payment, complete the test and obtain your Certificate of Completion (upon successful completion of the test).

To view a course click on the course title. Then click on "Continue to Course." From here you have access to all course materials.

A. After completing a course test you will be asked to register (new user) or login (returning user) and enter your credit card information. Payment is processed electronically using a credit card (VISA, MasterCard, or American Express). Credit card name, number, card holder name, and expiration date are required for processing.

Once the credit card information is processed, a validation result will appear on the screen and a receipt will be emailed to you. At The Academy of Dental Learning and OSHA Training we know that you are concerned about the security of using a credit card over the Internet. To this end, we have purchased security certificates so that all information entered on the registration and payment pages is encrypted upon transfer over the Internet.

*Note: your credit card information is not saved to your The Academy of Dental Learning and OSHA Training record, and must be re-entered each time you pay for a course.

A. Mail a check to:

The Academy of Dental Learning and OSHA Training
PO Box 14585,
Albany, NY 12212

Be sure to include:

• Your name as you want it to appear on your Certificate of Completion;
• Your mailing address;
• Your email address;
• Your phone number (in case of questions);
• The course(s) you are paying for;
• Your profession;
• Your license state (if licensed);
• Your license number (if licensed).

When we receive your check we will create an online student account for you and email you with your username and password.

*NOTE: if you have already registered for the course(s), please include a note with your check letting us know so we do NOT create a duplicate record.

A. Email, fax (800) 886-3009, or call (518) 209-9540 with your request for a refund and one will be issued to you. If you leave a voice mail message please be sure to spell your name for us.

We process refunds on the day they are requested, but please allow your bank three business days for the credit to show up on your account.

*NOTE: We do not give refunds for completed courses.

A. Email, fax (800) 886-3009, or call (518) 209-9540 us with your full name and we will access your record and retrieve that information for you. If you leave a voice mail message please spell your name for us.

A. Yes. Contact us via Email, fax (800) 886-3009, or phone (518) 209-9540 for an application.

After you are approved an employer record is created and you will be given a facility password that employees can use to log into course(s). You will also have access to a real-time online report of who has taken courses.

Invoices for the number of courses used are sent monthly..

A. Yes. In addition to Internet based written and video self-study courses we also offer courses via mail order. To learn if the course(s) you need is available via mail order click here.

A. Once payment is received your test is graded immediately and the results are displayed on your screen automatically. If you pass the test the correct answer is supplied for any incorrect answer given.

After completing an evaluation for the course, you are also given the option to generate a Certificate of Completion. To generate a Certificate click on the "Certificate" button. Print the Certificate using your Internet browser print button.

A. You can Email, fax (800) 886-3009 or call (518) 209-9540 us to reach a Customer Service Representative. The office is staffed Monday - Friday from 8:00am - 6:00pm EST.

A. Functionality is best achieved using Internet Explorer. You can download this browser free by going to the Microsoft website, www.microsoft.com. Click on search, enter Download Internet Explorer, then choose the downloads page. From here select Internet Explorer.