UGCB-004: Office Operations

Course Abstract:

Discover strategies for focusing on specific office outcomes and operating a high-functioning office. Office operations refer to the administration and management of office business practices to support the highest level of efficiency and productivity within an organization. Learn how to design, implement, evaluate, and maintain the process of work within your office.
Come away understanding how to supervise or manage a team of administrators, allocating roles, recruiting and training, and issuing assignments and projects.

Agenda

Unit 1 Office Operations & Management

• Definition of office operations
  • The role of office operations within an organization
    • Job description of an office manager
      • Office operations best practices
    
    Unit 2 Core Processes
    
    • Determining your core processes
    • Creating core processes
    • Implementing core processes
    • Maintaining core processes
    
    Unit 3 Staffing
    
    • Recruiting staff
    • Training staff
    • Evaluating staff
    • Creating an office team
    
    Unit 4
    Project Management
    
    • Project management model
    • Leading a project
    • Keeping a project on track
    • Your office operations action plan as a project

    For more detail about the course, course dates, registration deadlines, click here and then click on the course title.