Academy – Dental Learning & OSHA Training (ADL) is an ADA CERP Recognized provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or Complaints about a CE provider may be directed to the provider or to ADA CERP at www.ada.org/cerp. Conflict of Interest Disclosure: ADL does not accept promotional or commercial funding in association with its courses. In order to promote quality and scientific integrity, ADL's evidence-based course content is developed independent of commercial interests. Refund Policy: If not 100% satisfied with your courses, contact our office by telephone (800) 522-1207 or email, info@dentallearning.org for a full refund.
Dental Board of California Registered Provider (RP5631). Click here for our approval certificate.
UGCB-016: Conflict Management |
Course Abstract: |
A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Agenda Unit 1 Understanding Conflict Unit 2 Understanding the Conflict Management Model
Unit 3 Management Case Studies
Unit 4 Strategies for success
For more detail about the course, course dates, registration deadlines, click here and then click on the course title. |
| Contact Hours: 24.00 Price: $245.00 |
